Refund policy

🔄 Returns & Exchanges

At Nuvèo, we stand behind the quality of our products and the experience we provide.

Due to the nature of skincare and hygiene standards, we do not accept returns on opened or used products.

📦 Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 5 days of delivery.

We’ll make it right.

❗ Order Issues

For any issues with your order, reach out to us at:

nuveobeauty@gmail.com

Please include:

• your order number
• a brief description of the issue
• photos (if applicable)

🚚 Shipping

Shipping costs are non-refundable unless the issue was caused by an error on our end.

💬 Our Commitment

Your skin, your experience—our priority.

If something isn’t right, we’ll work with you to find a solution.